Greetings!

If something didn't work out as planned, Service Universe is here for you. We encourage all Members to communicate with each other when there's an issue. The first step is to contact another party through the Resolution Portal and try to resolve the problem.

Whether for completed or ongoing jobs, users have access to the Resolution Portal directly from the Account menu.

The Resolution Portal is an online platform where parties can address and attempt to resolve disputes, issues, or conflicts in a structured and organized manner. It serves as a tool that facilitates communication, documentation, and collaboration between the involved parties to find a resolution or solution to their problem. This includes features such as messaging, image sharing, tracking progress, and recording agreements or outcomes.